INFORMATION COVID-19

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FAQ

  • · How can I get to the Hotel? see the "Location" section
  • · How far is the Hotel from the Barcelona / Girona Airport? We are 71 km from Barcelona airport and 41 km from Girona airport.
  • · What time can I enter the room? The entry (check-in) will be from 1:00 p.m. and the exit (check-out) will be until 10: 00h.
  • · Is the entrance to the hotel open at night? You can enter and leave the hotel at any time of the day and night. Our reception is active 24 hours a day.
  • · What do I have to do to make sure I have a room with a POOL VIEW OR FAMILY ROOM? You have to make a reservation for a Pool / Sea View or Family room. You can also request a category change by email. You will find out about the supplements and availabilities.
  • · Is it possible to book without a credit card? For online reservations through our hotel's website, we only accept credit cards. If you request it by email, you can also fix your reservation by bank transfer.
  • · What credit cards are accepted? VISA, MASTERCARD, MASTER. We do not accept AMERICA EXPRESS.
  • · What does the NON REFUNDABLE fee mean? This rate is the most economical, because it does not allow changes or cancellations without expenses, which will be 100%, that is, in no case will the amount be refunded.
  • · What does the REFUNDABLE rate / Direct payment at the Hotel mean? According to the conditions of the reservation, 1 night's stay must be paid 2 days before arrival and the rest will be invoiced on arrival at the hotel.
  • · At what age is the children's rate considered? Up to 11 years of age it is considered a child rate. With 12 years or more is considered an adult.
  • · How old is the baby? Until the age of 1.99, it is considered a baby fee, which has no additional cost.
  • · How can I request the crib? Does it have any additional cost? Cots are free for little travelers. It must be requested in advance by email or at the time of booking, specifying it in the observations. According to availability on the day of arrival.
  • · Are the slides open all season? The slides are open from May to September. The swimming pools and swimming pool with Pirate Ship are open from opening to closing of the Hotel.
  • · What is a triple room? The room has two double beds.
  • · What is a quadruple room? The Quadruple room has two double beds. We do not have rooms with 4 single beds.
  • · What is the Family room? It consists of two connecting rooms with a sink in the middle, one with a double bed and the other with two single beds.
  • · How does the air conditioning work? You can autonomously regulate the air conditioning in each room during the summer months.
  • · What is the room equipped with? Select the room that interests you on our website and check its equipment.
  • · How does the Internet work in the hotel? It is free, both in common areas and in the rooms.
  • · Are there foods for lactose intolerant, celiac, wheat allergic or diabetic? Yes, let us know in advance and we will prepare the appropriate products for your arrival.
  • · How can I get a bicycle / car? Our reception will help you with the rental.
  • · Can I rent an iron? There is an ironing service for the rooms, with a previous deposit of € 10, which will be returned upon delivery of the keys. According to availability.
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  • · Is there a computer or printer in the hotel that guests can print to? At the reception there is a printing service for airline tickets, from a PDF file, Price: € 0.50 / ticket. (boarding passes, etc.)
  • · Can I order tourist routes and call taxis from the hotel? Yes, at the hotel reception we will recommend excursions and outings.
  • · What if I forgot something while packing? Less than 50 meters there is a supermarket where you can get toothbrushes, combs, nail files, shower caps, shaving sets, plasters, shower gel, hygiene items, shoe cleaning sets, sewing supplies and umbrellas at a reasonable price.
  • · Is there a breakfast buffet at the hotel? Enjoy a wide selection of delicatessen in our breakfast restaurant.
  • · Lunches and dinners in and around the hotel? There are all kinds of restaurants with international and national food in the surroundings of the hotel.
  • · What does the Half Board include? Includes breakfast and other food service, being able to choose lunch or dinner. Drinks are not included, only machine water enters.
  • · What does the Full Board include? Includes breakfast, lunch and dinner. Drinks are not included, only machine water enters.
  • · What does the All Inclusive include? Includes breakfast, lunch and dinner, and private label drinks. Bar service from 10:00 until 23:30 (white label). Other brands have a 50% discount). SnaksBar service from 10:00 to 18:30 (pool bar) with fastfood (potatoes, kebabs, hamburgers, etc.) and cocktails.
  • · Can I bring my pet? No, pets are not allowed.
  • · What power connection do I need for my electrical appliances? The current is 220 volts.
  • · Can I reserve the Parking? What additional cost does it have? The additional cost is € 10 / day. You cannot reserve. They have to request a place at the Hotel reception on the day of arrival.

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